Employee Satisfaction Survey (ESS) is a tool which a reasonable estimation of the employees’ attitude towards their job is elicited. Organizations drive towards its final destination of creating highest customer satisfaction is dependent on the extent of employee satisfaction. Satisfied employees perform and the only way to find out that is through a survey. Organizations in fitness of things should conduct the employee satisfaction surveys once a year. This regularity and frequency is important since such an exercise enjoys credibility only if the areas of weakness thrown upon by the previous surveys have been acted upon. If you are not willing to act, it is better not to conduct an ESS. It is imperative that the top management involvement is a must. ESSs are normally custom-designed, using about 10 dimensions along which employee satisfaction is measured. Every employee gets a standard questionnaire of around 97 questions relating to the management, quality of supervision, communication, relationships, work environment, performance, job, recognition, quality, pay and benefits. The ESS is based on the philosophy of confidentiality and anonymity. The employee is advised not to mention the name or employment number but mention the department to which he belongs. Usually, it takes a week to 10 days to complete a company-wide survey, which has a five-point rating scale: strongly agree, agree, disagree, and strongly disagree and neutral. Ultimately the top three areas of weaknesses thrown up by the ESS become the basis of a yearlong HR Action Plan. ESS is like taking preventive action and is also a proactive tool, which gives to the top management a view of the organization state of health.


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